Fundamental Techniques in Handling People

Chapter One: If you want to gather honey, don’t kick over the beehive

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This principle is so valid I could probably review it once a month and still not hear it enough. Fatigue has an ugly way of making one prone to complaining. When problems arise, it is easy to point the finger at someone else. Even when right, laying blame does not help fix things. In fact, when we are quick to criticize, condemn or complain about others, we often make matters worse.

Have you ever blown it and had someone forgive you graciously, outright, and forgotten the matter completely? I have. It is an amazing feeling. It allows people the room they need to think. It can be hard to solve problems when distracted with painful emotions.

Thomas Carlyle said, “A great man shows his greatness by the way he treats little men.”

Nothing can compare with the willing hand of a friend or colleague, who picks me up, brushes me off, and gets me going on my way again. The next time you are tempted to point the finger at someone, take a breath and remember this principle.

Principle One: Don’t criticize, condemn or complain

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